Refunds & Cancellation Policy
Better-learn is a subscription service operated by [Registered legal entity name]. This describes how to cancel and when money is returned.
What you are buying
The Pro plan costs ₹1,999 per month per organization and raises that organization's monthly allowance of graded runs and sandbox time. The free plan needs no payment and does not expire.
Cancelling
- Cancel any time from Usage & billing inside the app. No email or phone call is needed.
- Cancellation takes effect at the end of the period already paid for. Pro stays active until then, and the plan does not renew afterwards.
- Where a payment bought a single month rather than a recurring subscription, there is nothing to cancel. It simply ends.
Refunds
- Duplicate or incorrect charges are refunded in full. If you were billed twice for the same organization, or charged after cancelling, tell us and we will return it.
- Service failure: if grading was unavailable for a sustained period within a paid month and we could not resolve it, write to us and we will refund that month in full or in part.
- Change of mind: a subscription cancelled within 7 days of the first payment on an organization, where the allowance is substantially unused, is refunded in full.
- Beyond that, a period already used is not refunded, because the sandbox time it paid for has been consumed. Cancelling stops the next charge.
How to request one
Email [support@yourdomain] from an address associated with the organization, saying which organization and which charge. We aim to respond within 3 working days. Approved refunds are returned to the original payment method through the payment provider, and typically appear within 5–10 working days depending on your bank.
Failed payments
If a renewal fails, Pro lapses at the end of the period already paid for and the organization returns to the free plan. Nothing is deleted. Classrooms, assignments and past runs remain, and grading resumes at the free allowance.
Contact
[Registered legal entity name], [Registered address, city, state, PIN], India. [support@yourdomain].